7 Jan 2018

Full Time Call Center Representative

Financial Services Company Burbank –  Burbank, California, United States

Job Description


Compensation: Wages + Bonuses + Benefits (Largely bonus driven community, the harder and more efficiently you work the more you make.)

Growth: Fidelity is a growing company and as we grow we expect you to as well, which is why your growth potential is never limited.

Our History: Fidelity is a 52 year-old financial services firm based in Burbank, with our average employee length exceeding 12 years. Over the years Fidelity has acquired multiple competitors in pursuit of company wide growth, while maintaining excellent customer service and climbing the ranks in the industry.

We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible. This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.Responsibilities

– Keep track of assigned accounts to identify outstanding debts
– Plan course of action to recover outstanding payments
– Locate and contact debtors to inquire of their payment status
– Negotiate payoff deadlines or payment plans
– Handle questions or complaints
– Investigate and resolve discrepancies
– Create trust relationships with debtors when possible to avoid future issues
– Update account status and database regularly
– Alert superiors of debtors unwilling or unable to pay when necessary
– Comply with requirements when legal action is unavoidable

– Knowledge of relevant legal requirements
– Working knowledge of MS Office and databases
– Excellent communication and people skills
– Apt in negotiating and persuading
– Ability to be polite and compassionate without lacking confidence
– High school diploma is preferred

Job Type: Full-time
Salary: $12.00 to $15.00 /hour
Job Location: Burbank, CA
Required education: High school or equivalent
Required license or certification: Driver’s License

Job Categories: Customer Service. Job Types: Full Time. Salaries: 20,000-40,000.


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