19 Jan 2018

Full Time Police Dispatcher – Recruit

City of Buena Park –  Buena Park, California, United States

Job Description

Under general supervision, receives incoming calls for police assistance and dispatches necessary units; monitors and delivers information via radio communication systems to field personnel; monitors alarm systems and teletype communications; receives incoming telephone calls; assists the public and police personnel by providing accurate factual information; evaluates the type and level of response necessary; and does related work as required.


The Police Dispatcher is responsible for organizing and completing tasks in priority order to meet statutory and non-statutory work deadlines. The Police Dispatcher is distinguished from the Police Lead Dispatcher, who is responsible for training dispatchers, coordinating assignments, and monitoring calls, while handling more difficult calls, and providing daily administrative support for an assigned shift.


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.

Enters, updates, and retrieves police related data from computer and teletype networks and inputs a daily log of all calls and field units involved.
Receives 911 emergency calls from the public for police emergency services; evaluates information to determine location of the emergency and the appropriate personnel and equipment needed to respond; may route callers to proper agency for service.
Dispatches emergency units on the Computer Aided Dispatch system (CAD) as necessary per established procedures.
Maintains contact with all units on assignment to determine their status and location.
Communicates with callers to determine the disposition of calls; provides assistance and instructions.
Contacts County and emergency management network agencies to coordinate mutual aid and call responses, and updates system data.
Operates a variety of telecommunications and computer equipment.
Monitors security cameras and alarms and initiates emergency responses in the event of unauthorized entries.
Answers non-emergency calls for assistance, screens calls, and routes calls to the appropriate personnel.
Performs call-outs for a variety of resources such as animal control, towing services, medical assistance, and other specialized services.

Knowledge of:
Laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer, and telephone communications, and associated receiving and transmitting equipment; ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully; effective customer service techniques.

Ability to:
Effectively communicate with and obtain information from upset and/or irate citizens and remain calm in receiving urgent calls, reciting facts and details, and providing instructions within emergency situations; speak to callers courteously and tactfully; accurately and simultaneously monitor the status of multiple calls and units; simultaneously operate a variety of telecommunications and computer equipment such as the CAD system, computer equipment, telephones, radio transmitters, and teletype equipment; type at the net rate of 45 words per minute; spell correctly; learn the geography and the location of streets, landmarks and public and private facilities in and around the City of Buena Park; learn and apply police records management practices and procedures; understand and carry out oral and written directions; communicate effectively, both orally and in writing; establish and maintain effective working relationships with co-workers, management, public safety dispatchers from other law enforcement agencies, and the general public.


The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, the employee is constantly required to sit and occasionally stand and walk within work areas. At the communications console, the employee is expected to lean, turn, and twist to reach console resources and reference manuals. The employee is expected to use fingers to operate computer keyboard and lightly grasp microphone and to reach above and below shoulder to access camera controls and resource books. The employee occasionally bends, kneels, and uses feet to operate radio microphone and console. The employee must be able to talk and hear when communicating with the general public, law enforcement personnel, and city staff.

Specific vision abilities required by this class include close vision, color vision, and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, working with city staff, law enforcement personnel, and the general public in handling non-emergency calls.


The employee regularly works in an office environment; the noise level is moderately quiet, at or below 85 decibels, and the noise volume is occasionally louder when multiple calls are being handled. The employee needs to monitor multiple frequencies and communications by radio, telephone, and the communications console, as well as alarms and security cameras.
High School graduation or G.E.D. equivalent AND one year of public communications, clerical or related dispatch experience is required.

Ability to satisfactorily complete the P.O.S.T. Public Safety Dispatchers’ Basic Course or the P.O.S.T Basic Dispatcher Training Equivalency Examination, and to obtain Emergency Medical Dispatch Certification within one year of assignment to the classification.

Must be able to be assigned to rotating work shifts, including nights, holidays, and weekends, and to work overtime as needed.

Must have typing skills of 45 wpm. An original typing certificate predated up to one year, must be submitted along with the completed application. The typing certificate must be for 45 wpm net (after errors) on a 5-minute timed test.

Acceptable typing certificates must meet all of the following requirements:
A five (5) minute timed test including the gross speed and number of errors (gross speed – errors = net speed).

Certification must be in writing and test taken within 12 months of submission to the Buena Park Human Resources Office.

Certification must be verifiable and include a valid administrator’s name, signature, address and telephone number.


A copy of the certification must be submitted with your official City application.

You must submit the certificate in order to be considered for the position.
The following agencies are examples of acceptable issuing agencies that administer typing tests to the public:

Olympic Staffing Services
Please call for an appointment. The fee is $20.00 (cash only)
588 S. Grand Avenue
Covina, CA 91724

Focus on Temps
Please call for an appointment. The fee is $20.00
16152 Beach Blvd., Suite 285
Huntington Beach, CA 92647

Rio Hondo College – Computer Lab
Please call for an appointment. No Fee
Business Bldg., Room 108
3600 Workman Mill Road
Whittier, CA 90601

Fullerton College – Business Division Office
Please call for an appointment. The fee is $15.00 (check or cash)
321 E. Chapman Avenue, Room 310
Fullerton, CA 92832
714-992-7032 or 714-732-5321
M-TH 8:00 AM – 5:00 PM; Closed Fridays

ABC Adult School – Computer Lab
Please call for appointment. The fee is $20.00
12254 Cuesta Drive, Room G-4
Cerritos, CA 90703
562-926-6734, Ext. 25109

Montebello Adult School
Please call for appointment. The fee is $5.00
149 N. 21st Street
Computer Lab, Trailer AD2
Montebello, CA 90640
323-887-7888, Ext. 4559

Career Partners
No appointment needed / walk-ins only. No Fee
3505 N. Hart Avenue, Suite 124
Rosemead, CA 91770
626-572-7272, Ext. 1200

Alhambra Adult Center:
Please call for an appointment. The fee is $15.00
101 S. Second Street
Alhambra, CA 91801

Olympic Staffing Services
Please call for an appointment. The fee is $20.00 (cash only)
444 East Huntington Drive, Suite 101
Arcadia, CA 91006

North-West College
Please call for an appointment. The fee is $10.00
530 East Union Street
Pasadena, CA 91101

Tentative Testing Schedule (dates subject to change):
MANDATORY INFORMATIONAL MEETING: Monday, February 26, 2018, 6:00 p.m.
WRITTEN EXAM: Monday, March 5, 2018
ORAL INTERVIEWS: Wednesday, March 14, 2018

Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department web page at
www.buenapark.com/hr as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application.

All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. The list is valid for up to one year unless exhausted sooner.

The City of Buena Park is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.

The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment.
Below is a list of key benefits offered to employees of the City of Buena Park and is only a summary of benefits. They are not intended to replace or modify the legal plan documents on file in the Human Resources Department.

SALARY RANGE: Composed of six (6) steps – Entry step through E step (Except management positions). Each step represents an increase of approximately five (5) percent.

RETIREMENT: Provided through California Public Employees’ Retirement System (CalPERS). Employee pays member contribution.

VACATION: Earned at the rate of ten (10) working days per year for the first five (5) years of service. Public safety employees receive a different but equivalent benefit. Additional vacation may be earned by employees after five (5) years of service.

SICK LEAVE: Accumulated on the basis of eight (8) hours per month with no maximum accumulation.

HOLIDAYS: An average of ten (10) holidays per year, plus one (1) floating holiday for certain bargaining groups.

MEDICAL INSURANCE: Several plans (indemnity and HMO’s) are available. The City pays a flat rate portion of the premium according to the bargaining unit agreement.

DENTAL INSURANCE: Three (3) plans are available. The City pays a flat rate portion of the premium. The Employee may pay a portion of the insurance premium according at bargaining unit agreement and this benefit is voluntary.

VISION INSURANCE: One plan is available. The Employee pays the insurance premium and this benefit is voluntary.

LIFE INSURANCE: Amount of coverage is based on the employee bargaining unit. Premiums are fully paid by the City.

LONG TERM DISABILITY: Fully paid by the City. Police sworn personnel are not eligible.

EMPLOYEE ASSISTANCE PROGRAM: Available to all City employees and their immediate families.

DEFERRED COMPENSATION PLAN: The City offers one (1) plan administered by Nationwide Retirement Solutions. This is a voluntary benefit with no City contribution.

WORK SCHEDULE: 9/80, 4/10 or 3/12 alternative work schedule depending upon the work location.

Job Categories: Government. Job Types: Full Time. Salaries: 40,000-80,000.


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