Part Time Sales Associate
Overview of prAna:
prAna is an ancient Sanskrit word for breath, life and vitality of the spirit. We are honored to borrow this word as our company name, as it lifts our aspirations and helps guide our actions towards a socially mindful and environmentally sustainable organization.
We started back in 1993 in Carlsbad, California and we continue to grow and resonate with like-minded people; climbers, surfers, athletes of all flavors, yogis, artists and free spirited folks around the world.
Our apparel and accessories are thoughtfully designed and built to last, for sport, life, travel and adventure. It is our hope that when people wear prAna, they can feel the intention and passion that is woven into everything we make and everything we do.
Overview of the Position:
The Sales Associate is a key member of the store team that delivers exceptional customer service and sells prAna merchandise to achieve store’s sales goals.
Essential Functions and Responsibilities:
I. Sales and Service
Deliver helpful, knowledgeable and friendly service in person and other means such as phone or mobile devices, as per the prAna service standards
Welcome prAna customers when entering the store; build rapport and connection
Assist customers with finding merchandise and go above and beyond to create an exceptional shopping experience; recommend product that may satisfy their needs and maximize store sales
Know and embrace prAna’s return policy “We Stand by Our Goods”
Assist customers with special orders, exchanges, returns and in-store orders from prAna.com
Proficiently utilize the POS system for sales transactions
Provide accurate and current information about prAna products; seek information and follow up with customer, if needed
Receive, tag, fold, steam and put away product in an organized fashion
Replenish product on the floor
Acquire and apply in-depth knowledge of prAna apparel each season, including fit, fabric and intended use of each product
Follow inventory control and loss prevention procedures
Participate in conducting physical inventory at store
III. Store Environment
As assigned, assist with product and visual merchandising in the store to drive sales and create an exceptional and consistent customer experience with the prAna brand
Perform store housekeeping tasks to maintain a clean and organized store (e.g. empty trash and recycling, clean break area, clean washrooms, clean change rooms, etc.)
As assigned, assist with marketing efforts in areas including but not limited to events, social media, visual merchandising and assist with the execution of the rolling 3-month store marketing calendar
Education and Experience Requirements
No experience required; retail sales or customer service experience in specialty retail and outdoor, active apparel a plus
High school diploma or equivalent required
Must be minimum of 18 years of age
Experience in specialty retail and outdoor, active apparel highly preferred
Experience in yoga, climbing, surfing and/or travel a plus
Travel and Schedule Requirements
Must have availability to work required part-time or full-time schedule with flexibility to accommodate staffing and business needs including weekdays, evenings, holidays, weekends, coverage for last-minute staffing needs
Must have ability to occasionally work offsite for special events and marketing activities; requires reliable transportation and valid driver’s license
Must be able to perform essential functions of position with or without reasonable accommodations.
**Please note: All candidates will be subject to a pre-offer background check which may include, depending on position requirements, criminal history, credit history, driving record, employment verification, education and reference check.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
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